The New York TimesThe New York Times

Inside Amazon's Employment Machine

By Jodi Kantor, Karen Weise, Grace Ashford

15 Jun 2021 · 37 min read

Last September, Ann Castillo saw an email from Amazon that made no sense. Her husband had worked for the company for five years, most recently at the supersize warehouse on Staten Island that served as the retailer’s critical pipeline to New York City. Now it wanted him back on the night shift.

“We notified your manager and HR about your return to work on Oct. 1, 2020,” the message said.

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