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Amazon’s employee surveillance fuels unionization efforts: ‘It’s not prison, it’s work’

By Jay Greene

02 Dec 2021 · 8 min read

Courtenay Brown works in a giant refrigerated section of the Avenel, N.J., Amazon Fresh warehouse, sometimes 10 hours a day, making sure groceries find their way to the right delivery truck.

Brown, 31, said she is measured by a metric that calculates the amount of items her team loads to trucks along with the number of people working that shift. Amazon, which keeps tabs on workers through the handheld scanners they use to track inventory, regularly presses her to move more items with fewer people, she said. There are cameras everywhere.

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