Financial TimesFinancial Times

Workers demand gig economy companies explain their algorithms

By Madhumita Murgia

13 Dec 2021 · 4 min read

Over two years, Alexandru, a 38-year-old Uber driver in London amassed nearly 7,000 trips and kept a flawless five-star customer service rating.

When other drivers complained that Uber’s system was punishing them for no reason, he did not believe them. “My feeling was this wasn’t the whole truth. Surely they must be guilty of something,” he said.

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