Fist Bump or Punch? Emoji Mishaps Can Cause Confusion at Work

By Chris Stokel-Walker

15 Jul 2022 · 3 min read

Editor's Note

Perhaps it's a generational thing... make sure you use your emojis wisely.

As managing director of a transport consultancy, Carol Deveney is used to celebrating completed projects with her clients in the government and at engineering firms. While she’d usually be able to congratulate her clients in person, the lockdown meant switching to text-based chat tools, where emoji added a bit of levity.

“Text messages just seem a bit bland,” said Deveney. “I was trying to put my friendly nature into the message.”

Sign in to informed

  • Curated articles from premium publishers, ad-free
  • Concise Daily Briefs with quick-read summaries
  • Read, listen, save for later, or enjoy offline
  • Enjoy personalized content