The GuardianThe Guardian

No app, no entry: How the digital world is failing the non tech-savvy

By Andrew Anthony

20 Aug 2023 · 4 min read

informed Summary

  1. The transition to a fully digitalised world should focus on ensuring that no one is discounted because they are too old, too poor or too disabled to matter to the gods of efficiency, argues Andrew Antony in The Guardian.

Whatever the word is for the opposite of heartwarming, it certainly applies to the story of Ruth and Peter Jaffe. The elderly couple from Ealing, west London, made headlines last week after being charged £110 by Ryanair for printing out their tickets at Stansted airport.

Even allowing for the exorbitant cost of inkjet printer ink, 55 quid for each sheet of paper is a shockingly creative example of punitive pricing.

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